We will offer refund or replacement on receipt of the original item. Returns can be made for any reason: faulty goods, incorrect sizing or the item is just not as expected. International customers will be required to pay for returns postage. In addition, UK returns will be supplied a Freepost address to send the item back free of charge. We offer a 100 day no-hassle, returns policy from the purchase date. We charge orders in British Pounds, US dollars or Euros depending on your location. Please be away that pre-order dates occassionally can change due to manufacturing delays. The date is listed next to the 'Add to Cart' button and at the top of the listing description. Look on the listing page for the shipping date of a preorder product. Please note, supplier dates can change check the product listing for the most up to date information. When the item arrives in stock, your preorder will ship and you will receive a shipping notification. When you place a preorder, your payment will be taken immediately and you will receive email confirmation of your order. Please check with your local authorities for more information. If you are outside the UK/USA you may have to pay customs/duties if your country charges for importing packages. Within the UK and USA the price you see is the price you pay - you won't be charged any extra fees. Will I be charged any shipping, customs or duties fees? Do I get a tracking number with my order?Ĭurrently, all orders ship without a tracking number, but we will soon be offering the ability to upgrade to a tracked delivery service. How much does shipping cost?įor most countries including the US and UK, shipping is free. Non-UK orders ship by Royal Mail International Airmail, which usually takes 10-15 working days after despatch, but may take up to 30 days if the item is held by your country's customs officers.ĭeliveries can take longer to arrive at busy periods, such as Christmas, or during emergency situations such as the coronavirus pandemic. UK orders ship by Royal Mail, which should arrive in two to five working days after despatch (but occasionally can take longer). It can take a little longer at busy times, like the Christmas period. If you order an in stock item by 1pm (UK time), your order will ship the same day from Monday to Friday. You can find out more on our About Us page.

It's also full of real, live, (friendly!) humans. Yes! Merchoid is an award-winning company with seven years' internet retail experience.

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